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American

Training Specialist

Performs interviewing, hiring, and training functions for TeleSolutions Department; provides support to Director of TeleSolutions, Administrative Assistant, and Team Leaders when needed. Prepares and updates training binders.

Essential Job Functions:

  • Recruits TeleSolutions employees using proactive and creative skills
  • Conducts interviews and hires new Customer Relations Reps and Customer Activation Reps
  • Provides training for new TeleSolutions employees on computer mechanics and scripting/presentations
  • Monitors Customer Relations Representatives to ensure proper presentation of telephone script
  • Prepares and updates training binders
  • Prepares weekly and monthly operating reports
  • Coordinates and completes special projects as assigned