Performs interviewing, hiring, and training functions for TeleSolutions Department; provides support to Director of TeleSolutions, Administrative Assistant, and Team Leaders when needed. Prepares and updates training binders.
Essential Job Functions:
- Recruits TeleSolutions employees using proactive and creative skills
- Conducts interviews and hires new Customer Relations Reps and Customer Activation Reps
- Provides training for new TeleSolutions employees on computer mechanics and scripting/presentations
- Monitors Customer Relations Representatives to ensure proper presentation of telephone script
- Prepares and updates training binders
- Prepares weekly and monthly operating reports
- Coordinates and completes special projects as assigned
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